A Parking Charge story from Johnny

I recently parked at a car park that parking eye run by their ANPR cameras (enforcement and not a service). Upon entering the car park there were two payment machines by the entrance. I parked up and I went to pay at the machine. Other motorists at both machines were having trouble getting a printed ticket even though they had put the car registration and money in which the machine appeared to accept.

I done the same thing put my car registration in and paid the £2.50 for two hours. The machine did not print a ticket. Others were struggling at the other machine and basically the same thing was happening. I had paid for the parking so decided to put a note on my windscreen of the time I entered the car park and how much I had paid and that the machine wasn’t printing.

Less than two weeks later I receive a parking fine for £100.00. I have spoken with the owner of the land which is a well-known hotel (BRITANNIA HOTELS) who were helpful but said it was out of their hands. They said it wasn’t the first time this had happened can I could tell by the hotel manager he was getting pissed off by the actions of parking eye. This car park hasn’t been up and running that long.

I have spoken to PARKING EYE who said they had 157 transactions for that day but mine wasn’t one of them. I said will that is obvious as you sent me a fine. I explained the circumstances which they didn’t appear to believe. There were more than 157 cars in the car park on that day and also if I have paid, which I have; then that particular payment machine should be £2.50 in profit which would prove I have paid.

I have told them I will be going to court and will also pursue costs for the inconvenience and will consider legal proceedings against both them and DVLA for breach of data protection as the appropriate checks have not been made before issuing the fine which has resulted in PARKING EYE obtaining registered keeper details without a legal purpose. The fine is currently on hold for 14 days as it’s in dispute. I do work within criminal law and will have no problem standing up in court tearing their allegations apart.

Does anyone have any similar experiences or have any thoughts on this ongoing incident?

Written and submitted by Johnny

  • BPCN

    Thanks for the story Johnny. I would point out that it isn’t a fine you’ve received and you should try to avoid calling it one as this legitimises their charges. For anybody reading this they might also think it’s something they have to pay. But it’s not.

  • Adhat

    Hi all,

    An update on my situation with parking eye.
    About the invoice I was sent for a car I no longer owned.

    I sent them a letter saying.

    I’m writing regarding the parking charge notice I have been invoiced for.

    I am not the registered keeper of this vehicle (reg number)

    A check with DVLA will confirm this.

    Along with this letter I have attached a copy of the acknowledgement from DVLA confirming I am no longer the registered keeper of this vehicle (reg number)

    Please note any further time I have to spend writing letters regarding this issue will incur an admin fee of £50 per letter sent which will be invoiced at the time of sending.

    Regards

    My name.

    Had a letter back from them Friday which was a lot quicker than the time it took to recieve the invoice saying

    Thankyou for your correspondence in relation to parking charge incurred on….

    We can confirm that this charge has been cancelled there is no outstanding payment due on this account.

    Kind regards

    Parking eye team.

    So im happy with the results.
    And I shall be keeping every acknowledgement I now recieve from DVLA as they normally get binned.

  • David Pogson

    Thanks Johnny, what is meant by “will consider legal proceedings against both them and DVLA for breach of data protection as the appropriate checks have not been made before issuing the fine which has resulted in PARKING EYE obtaining registered keeper details without a legal purpose”. Please expand on the breach of data protection?